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“JetBlue Airways received mixed reviews. While the airline scored well in a number of areas, many enjoyed its customer service, comfortable seating, and plethora of amenities on board, including free WiFi and live television. Positively reported experiences concerning staff and flight had a way of redeeming JetBlue’s reputation.
But, as with other airlines during that period, the COVID-19 pandemic imposed a hard test on JetBlue and negatively affected its operations: in-flight, route-to-route, and other services offered to passengers. There were mixed reports, however, when it came to cancellations, refunds, and even health procedures. JetBlue airline review 2020
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