The Southwest Airlines meltdown is a term used to describe the major operational crisis that unfolded within a few days at the end of December 2021, when thousands of flights were canceled. The main causes described had been adverse weather conditions, staffing shortages, and operational difficulties combined.
Things worsened as a winter storm subdued the airline’s ability to recover operations, which led to cancellations that had a ripple effect. The airline was mainly affected because of its point-to-point network compared to the majority of airlines, which subscribe to a hub-and-spoke model.
This also happens as Southwest Airlines canceled over 2,800 flights during its peak and set back hundreds of thousands of passengers. The airway has been reviewed and deemed weak in terms of management of crisis issues, including weaknesses in communication methods and lack of communicating timely updates to customers affected by the issue.
After these events, Southwest Airlines promised to redesign its operational systems and work on staffing problems to avoid such situations in the future. Are you in search of tailored travel solutions? Get professional help and great offers on flights from Fly Travel Board at +1 (844) 539-5787.
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